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Amazing Crete
Travel - Booking conditions Amazing
Crete travel offer bookings at the accommodations in our program.
Duration of bookings
The
minimum duration of a booking is for 3 days.
Exceptions from this is high season July, August and some times
September. In high season the minimum is often 7 nights.
If the booking is for less than one week, the total for the
accommodation is to be paid on booking, there is an admin charge of 25 Euro for bookings
that are less than 7 nights and
for bookings that cover 2 or 3 locations in one week.
Bookings for more than a
month will often be at a different rate, please ask for a quote.
Amendments or alterations
There is a charge of 50 Euro for amendments or
alterations to your original booking to cover administration costs. For
further information on booking and payment conditions, please read the
following:
1. Contract: A contract will exist with amazing Crete travel when we have received your deposit or balance payment and we have issued a booking confirmation.
2. Payment: In order to confirm your booking, a 25% deposit of the
total cost is required, the remaining balance has to be paid no less than
6 weeks prior to departure. If the booking is for less than one week the total amount is
payable on booking.
Travel insurance is strongly recommended as it covers cancellations on medical grounds
or death in the family, the claim has to be supported by a doctor's
note. Travel insurance will also cover lost luggage, any medical
expenses incurred while on holiday and has to be supported by an
appropriate document showing any payments made or losses sustained.
Repatriation and air ambulance is provided in some cases under the
terms and conditions of the travel insurance. Please check with your provider
for these details and if there are any special clauses.
3. Accommodation: Accommodation is only for the use of those people named at the time of booking and if you wish to add members to your party, you should advise in writing, with any extra payment due. Accommodation is available to you at the earliest between 13:00
to 14:00 pm on date of arrival and we would appreciate that you vacate by 11:00 on date of departure. The accommodation cost includes, electricity, linen, towels, and cleaning prior to arrival. The accommodation is also cleaned and a change of linen and towels provided twice a week, unless other conditions are specified. Any damage or breakage should be notified and appropriate payment made to our local representative, prior to your departure. We reserve the right to charge for breakage and damage not reported and discovered later. In the unlikely event that we are unable to provide the accommodation booked, we reserve the right to substitute an alternative of a similar standard.
4. Cancellations: we require to be advised in writing as soon as you
have decided to cancel so as we can provide you with a document
showing any payments made.
A non refundable deposit of 25% is payable in order to secure your
booking. Final balances are paid at least 6 weeks prior to your
departure to commence your holiday. Travel insurance providers will
refund your payments according to the terms of the policy that you
have purchased when any claims are made supported by the relevant
documents.
5. Liabilities: Your booking is subject to the terms and conditions of companies or persons that supply services to the Principals of Amazing Crete Travel. We have taken all reasonable care in selecting the accommodation and compiling the information, but as we arrange accommodation through third parties, changes do sometimes occur. If we consider that your holiday may be affected we will
endeavour to inform you prior to your departure. We shall not be liable for any loss or damage arising in connection with a holiday, caused by any matter outside our reasonable control. We do not accept any liability for the cancellation of your holiday as a result of war, threat of war, riots, terrorist activity, industrial disputes, natural disasters, acts of government, closure of airports or similar events beyond our reasonable control. We cannot be held liable for any failure in public utilities nor can we accept liability for any inconvenience, discomfort or annoyance you may suffer, on building works being carried out on properties over which we have no control.
7. Complaints: Your holiday enjoyment is of prime importance to us. In the event that you have cause for complaint whilst on holiday you must immediately report the matter to our representative in Crete, (details of which are given on your booking documents) so that we and our suppliers have the opportunity to resolve the matter on the spot. Until we are aware of a problem or complaint we cannot begin to resolve it.
8. Conditions: Any failure of one part of the contract does not mean the failure of the entire contract. When accepting your booking, it will be understood that you are agreeing to the Booking Conditions on behalf of all members of your party.
9. Amendments: There is a charge of 50 Euro for amendments or
alterations to your original booking to cover administration costs.
10.
Payments: You can pay by bank transfer or by
credit/debit card online. There is charge of 2.25% for online payments using a credit or
debit card. The charge is made by the the credit card banking
system, Visa, Master Card, Euro card. We do not take any of this
amount.
11. Amazing Crete Travel is registered in
Denmark:
Company registration CVR 26056802 and operate under Danish company
laws, therefore all disputes have to be dealt with according to
Danish company regulations.
Member of DRF -
Association of Danish
Travel Agents and Tour Operators
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